2018-09-12 / Front Page

Utility bill woes

Reports of problems with the city’s utility bills began circulating last week... some had not received their bills, some bills were outrageously high, some were obviously undercharged and some received bills for services they did not have with the city.

“Needless to say, my phone has been ringing off the hook over the past week,” Mayor Anthony Howard stated when contacted by the News.

“The City of Blakely transitioned to a new utility billing software this month and we have experienced several implementation challenges,” he stated. “We are currently correcting these specific billing issues.”

“Also, during this time period, we experienced storm related damages to the wireless meter reading equipment,” he stated. “We have made the necessary repairs to this equipment.”

“Our City Hall staff is prepared to work with customers individually to address any billing issues.”

“We apologize for any inconvenience these issues may have caused and we appreciate your patience as we resolve these matters.”

For additional information regarding your utility bill, call 723-3677 or email Melinda.crook@cityofblakely.org.

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